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Tuesday, March 25, 2014

Things I learned working for a call center

Once upon a time I worked in a call center for a major cable company that shall remain unnamed out of fear of a crack squad of lawyers I'm sure they have at the ready unlike actual technicians. That job was a rather eye opening experience as it was the first time I directly dealt with customers. What is more I was dealing with customers from West Virginia even though I was in California because that was just how the system worked. Among the things I learned on that job the following are either the most prominent or humorous.